@inbook{aufsatz22575,
affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
title = {Kundenbewertung},
journal = {Enzyklopädie der Wirtschaftsinformatik – Online-Lexikon},
publisher = {Oldenbourg Verlag},
location = {München, Wien},
year = {2008},
peerreview = {Nein},
doi = {http://},
author = {Hilbert, Andreas},
editor = {Kurbel, K. and Becker, J. and Gronau, N. and Sinz, E. and Suhl, L.}
}