@conference{aufsatz32164,
    affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
    title = {Relationship management and customer states: Towards a model of multichannel integration for the electronic commerce},
    journal = {Online Proceedings of Modelling Business Information Systems},
    keywords = {Business Intelligence},
    pages = {164--174},
    year = {2010},
    peerreview = {Ja},
    doi = {http://tu-dresden.de/die_tu_dresden/fakultaeten/fakultaet_wirtschaftswissenschaften/wi/sysent/mobis2010/final_v1.pdf},
    author = {Sommer, Stefan and Hilbert, Andreas and Juhrisch, Martin},
    editor = {Esswein, Werner and Turowski, Klaus and Juhrisch, Martin}
}