@conference{aufsatz40123,
    affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
    title = {CRM and Methods of Business Intelligence},
    journal = {The 4th Russian-German Workshop "Innovation Information Technologies: Theory and Practice"},
    keywords = {Business Intelligence},
    pages = {105--109},
    publisher = {Ufa},
    location = {Russia},
    isbn = {978-5-4221-0159-7},
    year = {2011},
    peerreview = {Nein},
    openaccess = {Nein},
    number = {April 8-13},
    author = {Hilbert, Andreas and Bogdanova, D. R. and Penzina, V. J.}
}