@conference{aufsatz40126,
affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
title = {Customer Data Sources and Analytical Results in Customer Relationship Management},
journal = {The 4th Russian-German Workshop "Innovation Information Technologies: Theory and Practice"},
keywords = {Customer Data Sources, Analytical Results},
pages = {151--153},
location = {Russia},
isbn = {978-5-4221-0159-7},
year = {2011},
peerreview = {Nein},
openaccess = {Nein},
number = {April 8-13},
edition = {keiner},
author = {Hilbert, Andreas and Bogdanova, D. R. and Kharisov, M. N.}
}