@conference{aufsatz40128,
    affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
    title = {Application of Artificial Intelligence in Customer Relationship Management},
    journal = {CSIT 2011},
    keywords = {Customer Relationship Management},
    pages = {76--79},
    isbn = {978-5-4221-0207-5},
    year = {2011},
    peerreview = {Nein},
    openaccess = {Nein},
    author = {Hilbert, Andreas and Bogdanova, D. R. and Sholokhova, N. V.}
}