@article{aufsatz43851,
    affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
    title = {Kundenbeziehungsmanagement beim E-Commerce},
    journal = {Wirtschaftsstudium WISU},
    keywords = {Business Intelligence, E-Commerce, Customer Relationship Management, Web Analytics},
    pages = {348--353},
    issn = {0340-3084},
    year = {2012},
    peerreview = {Nein},
    openaccess = {Nein},
    volume = {41},
    number = {3},
    author = {Hilbert, Andreas and Sommer, Stefan}
}