@conference{aufsatz43968,
    affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
    title = {Methoden für Trendanalysen im Web zur Unterstützung des Customer Relationship Management},
    journal = {Tagungsband zur MKWI 2012},
    keywords = {Trends, Blogs, Data Mining},
    publisher = {GITO},
    location = {Berlin},
    year = {2012},
    peerreview = {Ja},
    openaccess = {Ja},
    author = {Heinrich, Kai and Hilbert, Andreas}
}