@conference{aufsatz44768,
    affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
    title = {A block of the decision about relations with customers - physical persons making support in the internet commerce industry},
    journal = {CSIT' 2012},
    keywords = {decision; customer, internet commerce industry},
    pages = {30--32},
    year = {2012},
    peerreview = {Nein},
    openaccess = {Nein},
    volume = {2},
    author = {Hilbert, Andreas and Yusupova, N.I. and Kharisov, M.N.}
}