@article{aufsatz56257,
    affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
    title = {Process Performance Measurement System – towards a customer-oriented solution},
    journal = {Business Process Management Journal},
    keywords = {Process Management, Process Controlling, Process Performance Measurement},
    pages = {312--331},
    publisher = {Emerald Group Publishing },
    issn = {1463-7154},
    year = {2015},
    peerreview = {Ja},
    openaccess = {Nein},
    volume = {Vol. 21},
    number = {Iss. 2},
    author = {Wieland, Uwe and Pfitzner, Marcus and Fischer, Marco and Hilbert, Andreas}
}