@conference{aufsatz56443,
    affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
    title = {A Decision Support Approach for Quality Management based on Artificial Intelligence Applications},
    journal = {conference},
    keywords = {quality management; decision support system; sentiment analysis},
    pages = {112--121},
    location = {Rome, Italy},
    isbn = {978-1-61208-358-2},
    issn = {2308-4464},
    year = {2014},
    peerreview = {Nein},
    openaccess = {Nein},
    author = {Yussupova, Nafissa and Boyko, Maxim and Bogdanova, Diana and Hilbert, Andreas}
}