@conference{aufsatz84187,
    affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
    title = {Towards an Ontological Foundation of Services Science: The General Service Model},
    journal = {10. Internationale Tagung Wirtschaftsinformatik (WI)},
    keywords = {imported},
    pages = {675--684},
    year = {2011},
    peerreview = {Nein},
    author = {Ferrario, R. and Guarino, N. and Janiesch, C. and Kiemes, T. and Oberle, D. and Probst, D.}
}