@conference{aufsatz86832,
    affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
    title = {Not Human After All: Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents},
    journal = {Proceedings of European Conference on Information Systems (ECIS)},
    keywords = {Anthropomorphic Conversational },
    location = {Morocco},
    year = {2020},
    peerreview = {Ja},
    openaccess = {Nein},
    author = {Diederich, S. and Lembcke, T. B. and Brendel, A. B. and Kolbe, L. M.}
}