@conference{aufsatz86835,
    affiliation = {Wirtschaftsinformatik, insb. Intelligente Systeme und Dienste},
    title = {‘You are an Idiot!’ – How Conversational Agent Communication Patterns Influence Frustration and Harassment},
    journal = {Proceedings of the Americas Conference on Information Systems (AMCIS)},
    keywords = {Communication Patterns Influence Frustration Harassment},
    location = {Salt Lake City, United States},
    year = {2020},
    peerreview = {Ja},
    openaccess = {Nein},
    author = {Brendel, A. B. and Greve, M. and Diederich, S. and Bührke, J. and Kolbe, L. M.}
}